With the continuous deepening of national medical and health system reform and the implementation of the 'Healthy China 2030' plan, improving patient medical experience and optimizing medical service processes have become important directions for hospital development. The Yunnan Provincial Health Commission actively responds to the national call, promotes the construction of 'smart healthcare', and aims to solve the pain points of the public in medical treatment through informatization.
I. Project Background
Yunnan Baoshan People's Hospital is a public tertiary general hospital integrating medical treatment, teaching, scientific research, prevention, health care, and emergency functions. It is the core force of local medical services and has long been committed to providing high-quality medical and health services to the people in western Yunnan. With a professional medical team and advanced medical technology, it has won the trust and praise of many patients. Against this background, Yunnan Baoshan People's Hospital decided to introduce an in-hospital intelligent navigation system to empower medical services with technology and further improve patient satisfaction and hospital operational efficiency.
II. Client Pain Points
1.Difficulty in Patient Positioning: The hospital has a large building scale, departments are widely distributed and the layout is complex. New patients and visitors often feel confused and find it difficult to quickly locate the target department or examination area, increasing the time cost and psychological burden of medical treatment.
2.Tight Guidance Resources: Facing the growing demand for medical treatment, the number of guidance staff is relatively insufficient. Faced with a large number of consultation and guidance requests, they often feel overwhelmed and cannot fully cover the needs of every patient, affecting service quality.
3.Unsmooth Medical Process: Due to inconvenient information access, patients frequently travel back and forth in registration, payment, and medication collection, resulting in an unsmooth medical process and increased waiting time and dissatisfaction.
III. Solutions
1.Hospital 3D Electronic Map
Build a high-precision 3D electronic map to intuitively display the distribution of departments and service facilities on each floor of the hospital, helping patients quickly understand the hospital layout and plan their medical routes.
2.Intelligent Path Planning and Navigation
Based on the patient's current location and target department, the system automatically plans the optimal route, supports seamless indoor and outdoor switching, cross-floor navigation, and is equipped with voice navigation and visual prompts to ensure patients easily reach their destination.
3.One-stop Service Index
Integrate quick index functions for key service points such as registration, payment, medication collection, and examination, allowing patients to obtain service locations and navigation guidance with one click, achieving a 'one-stop' convenient medical experience.
4. Arrival Navigation and Integration of Surrounding Services
For patients' transportation guidance needs before coming to the hospital, the system adds an 'arrival navigation' function, covering the entire process from outside to inside the hospital. Integrate third-party map interfaces to provide patients with real-time route planning for driving, public transport, walking, etc., and accurately mark the locations of hospital entrances, parking lots, and emergency channels.
IV. Application Benefits
By implementing the in-hospital intelligent navigation system, Yunnan Baoshan People's Hospital has significantly improved patient medical efficiency. The average time for patients to find departments has been reduced by 70%, the work pressure of guidance staff has been effectively alleviated, window service efficiency has improved, and patient satisfaction has greatly increased. In addition, the application of this system has also promoted the optimal allocation of hospital resources, reduced unnecessary internal movement, and laid a solid foundation for building a more harmonious and efficient medical environment.
'Baoshan People's Hospital vigorously promotes the construction of smart hospitals, realizes full-process informatization of medical services, all-round digital and refined intelligent management, electronic medical records reaching level five, first access to the national medical insurance platform, seamless settlement docking. Obtained the "Internet Hospital" license, provides smart services such as appointment registration, in-hospital navigation, and intelligent guidance, enhances the whole process experience for patients, and improves medical difficulties with convenient functions such as online consultation and medication purchase.'
